Our Complaints Policy

Complaints are initially handled in-house by Chambers (in the first instance), and can be referred to the legal ombudsman for further consideration. The BSB liaises with the Legal Ombudsman. Here is the step by step guide to making a complaint about the fees we charge.

Step 1: If you have a complaint about the fees we have charged you should take the matter up with our clerks in the first instance.

Step 2: If you are not satisfied with the resolution (or have a different complaint), you should use our complaints policy.

Step 3: If you are unhappy with our complaint determination you can take the matter to the Legal Ombudsman.

See our complaints policy for more information about how to complain about the fees we charge, and for the contact details of the Legal Ombudsman.

See the Legal Ombudsman’s Decisions on lawyers generally. The legal ombudsman investigates complaints relating to the conduct of registered barristers and other regulated lawyers.

Complaints Time Limits:

You must complain to the Legal Ombudsman either within six years of a barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.